![]() I really liked the rooftop area designated for topless and nude sunbathing which included two hot tubs. I’m very disappointed that Travelocity backs this hotel and that I trusted booking through them but they only said “it’s up to the hotel manager, if they will refund your stay”. I hope Travelocity can do the right thing and get us our money back and at least take this hotel down to 2 Stars like it deserves. We left and went to a different resort and they refuse to refund our money. The walls had stains, mirrors were missing and the ones that weren’t were cracked, the TV was broken, the remote was broken, the door was broken, there was no hot water, we didn’t have robes, we didn’t receive a welcome drink, we did not get any info about the resort upon arrival, the plants were dying, the paint and wood was chipping or broken and warped. The hotel is falling apart, the rooms smell like a basement, there is no entertainment, only 1 restaurant and a “pool bar” which is hardly open. This is NOT a 5-star or even 4-Star hotel. Travelocity should take it off their website. Sarah was our favorite staff member, she's extremely personable! Nathaniel was also a very friendly face, and most of the staff from the upstairs restaurant made our trip enjoyable. There is a shuttle that goes to town daily, and it's really worth going. They were also happy to accommodate my minor alteration requests. The portions are generous, the food is delicious, and you can order as much as you'd like although I never personally ordered more than a side salad to go with any meal. However, you can choose all inclusive, and order as much as you'd like. I should mention these arent buffet restaurants, but all menu items. There is another restaurant upstairs, both restaurants are also the bars, and the drinks are also amazing. They change they themes nightly and the two we tried were delicious. At night it transforms into a themed, reservation style setting. The lower restaurant is a "snack bar" during the day, but I'd call it more of a lunch restaurant. The food is not buffet style, but you can order as much as you want. However, if you're looking for an amazingly relaxing setting, that isn't crowded, and friendly, helpful staff, this is the place. This isn't the place to go of you are looking to party or stay up late with shows, unless you're willing to pay to go into town at night. The rooms are incredible, and they all have fantastic interiors, decks, and ocean/pool views. ![]()
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